Why Hotlines Don’t Work: Mistreated Victims

Victims feel they have no credibility.

This is the fourth of five common pitfalls to avoid when implementing a hotline, whether that’s a corporate hotline to prevent fraud, waste, and abuse or a emergency services hotline or even a school or campus hotline.  To read about the other pitfalls and why we think we know something, go back to the summary post.

Many studies in legal research address the credibility and the reliability of evidence presented by victims of domestic violence, sexual violence, and human trafficking.  Credibility is used to refer to whether a witness believes what he or she is presenting is true while reliability is used to refer to whether a witness’s evidence is accurate.  When a victim feels he or she has no credibility, such as in the case of a trafficked person arrested for prostitution, he or she is less likely to provide evidence.

An anonymous hotline, such as the Adeona.tech hotline app, and the machine learning, analytics, and artificial intelligence eliminate the need to determine a “credible” tip from any other.  One tip provides insight into a larger network of activity that can be identified through additional hotline use, further investigation, and automated delivery to the appropriate responsive personnel.  Advanced data analysis reduces the time spent on investigating false positives.